Question 1

What happens at the end of the 14-day trial?

Accepted Answer

We never ask for a credit card to start. At the end of the trial you pick a paid plan and continue on the same account. If you haven’t picked one, the account moves to the Free plan: your files and galleries are kept, and whatever you made during the trial that Free doesn’t include (video projects, backup, calendar) stays there to view and download. You can upgrade whenever you like.

Question 2

What’s included in the Free plan?

Accepted Answer

15GB of storage for photos and video, up to 25 client galleries, a client site and one user. Raw file transfers can take up to 5GB of the 15GB. Video projects, backup and the work calendar are on the paid plans, and you can upgrade at any moment without losing anything.

Question 3

Can I switch between plans?

Accepted Answer

Any time. An upgrade takes effect immediately and is charged pro-rata for the days left in the cycle. Moving to a smaller plan takes effect at the start of the next cycle, so you never lose storage mid-project.

Question 4

What happens if I go over my storage quota?

Accepted Answer

No file is deleted and no gallery is closed. New uploads pause until you free up space or add storage, and we warn you already at 80% of quota.

Question 5

Where are my files stored?

Accepted Answer

On servers in Europe, encrypted with AES-256 at rest and TLS in transit. The rights to your photos remain fully yours, we never touch them or use them for anything.

Question 6

Do client galleries count against my storage?

Accepted Answer

Only the original files count. Previews, downsized renditions and client views don’t count against storage and carry no bandwidth limit.

Question 7

What’s the difference between monthly and annual billing?

Accepted Answer

The product is identical. Annual billing is paid up front for 12 months and saves up to 25%, monthly can be stopped any month. You can switch to annual at any time and the credit is calculated automatically.

Question 8

How do I cancel, and what happens to my files?

Accepted Answer

One click from Settings, no retention call. The subscription continues until the end of the period already paid for, and afterward you have 30 days to download the entire archive as a single file.

Feature	Free	Basic	Studio	Pro
Storage included	15GB	250GB	1TB	3TB
Active client galleries	Up to 25	Unlimited	Unlimited	Unlimited
Team users	1 user	1 user	2 users	3 users
Raw file transfers	Up to 5GB of your storage	Unlimited within your quota	Unlimited within your quota	Unlimited within your quota
Video projects	–	Yes	Yes	Yes
Site	Basic	Basic	Yes	Yes
Long-term backup	–	On annual billing	On annual billing	On annual billing
Storage expansion	–	Yes	Yes	Yes
Early beta features for running your business	–	–	Yes	Yes

Pick a plan

Free

Basic

Studio

Pro

What’s included in every plan

Questions and answers